In my first venture into civic journalism, I woke up in the middle of the night to slap a cockroach I felt crawling on my forehead. That was the worst thing that happened.That and having the rear window in my car smashed in.
Last fall, I was a part of a team of reporters, photographers and editors doing a project on fear of crime in the Twin Cities for the St. Paul Pioneer Press. Money from the Pew Center helped fund some newsroom travel to find out how other communities were combating crime. It paid for a large survey of Twin Cities residents on crime concerns. It also paid the rent on an apartment in Frogtown, one of the neighborhoods in St. Paul with the most crime problems. I lived there a month, writing a diary of my experiences that we ran in the newspaper. I got the idea after hearing that The Charlotte Observer had done something similar.
In pitching the idea to my editor, I wrote: "The cost, I reckon, will be comparable to a couple of the trips we're making to see what the crime situation is like in another city. Why not see what it's like here?"
During my month in Frogtown, I saw drug deals, fights and domestic violence. I heard gunshots. Someone threatened to beat me up once. I was afraid a few times. But except for the cockroach and the window, nothing really bad happened to me.
As the month passed, I found myself less likely to notice the houses that were problems and more likely to see the majority that were maintained. At the beginning, I was apprehensive when I saw a group of young men blocking the sidewalk in front of me. By the end of the month, there was a good chance I had met some of those men on the street before and interviewed them. Being able to nod hello made all the difference. Now they were my neighbors. Many days, I walked the two miles from Frogtown to the newsroom downtown. Talking to people as I walked, I found lots of interesting things besides crime: the roosters kept by immigrant families, lending a rural touch to the center of the urban core; the white cop who spends his off-duty hours shooting pool in a black bar; white, black and Asian families complaining about friction between the races even as their kids played together.We don't get those stories spending our days in the office, talking by phone to our usual sources. We middle-class reporters don't live in neighborhoods like Frogtown. Unless we're going there to cover a crime, Frogtown is usually only glimpsed through the windshields of our cars as we commute home or head to an interview with someone who matters.
My experience made me wonder if reporters couldn't follow the example of police departments who are using community policing to get their officers out of patrol cars and closer to neighborhoods.Maybe we reporters should get away from our desks and literally walk a beat in the community we're covering. I know I want more of my stories to be about the lives of ordinary people who aren't crime victims or grieving relatives. I know from my time in Frogtown that they want to talk to us. And they have some good stories to tell.That discovery is the best thing that came out of my first foray in civic journalism.
It was just another squabble in our sixth-floor conference room. This time, though, professor Jay Rosen had joined us for a discussion of his specialty, civic journalism. So a few people -- cloaking themselves in the First Amendment, their journalism school educations and their "we-know-more-than-the-people-we-cover" outfits -- turned on this academic outsider and his unconventional message.
Most of you have heard the message of Rosen and other civic journalism advocates: We're out of touch with our communities just when they need help more than ever in finding solutions to wrenching problems. And we journalists need to find ways to help.
Looking back on that conference room tiff of almost two years ago, what is most striking is its irrelevance.Doing civic journalism -- testing our beliefs, trying new approaches -- is the best way to separate fact from fantasy in this tempest-in-a-teapot debate. Doing it not only makes us more valuable to our communities, but it teaches us the limits and the utility of this new tool.
The Pioneer Press is nearly finished with "Safer Cities," our first major civic journalism project, and we are deep into planning our second effort -- on intergenerational conflict. We move into the new venture with a reservoir of great learning and good experience. Most importantly, we find that our staff has navigated the academic arguments about civic journalism to discover some basic truths about our business.And they can't wait to apply them.As reporter Richard Chin points out, civic journalism engages reporters and editors in some simple relearning of techniques that many of us have forgotten: Get close to the people we're covering and tell their stories.
That use of unofficial sources became a hallmark of "Safer Cities," our close-to-the-bone look at crime and safety in the Twin Cities. It also moved us off the dime of using middle-class, middle-aged white males in power to tell us what they thought over and over again. Reporters Kay Harvey, Linda Fullerton and Maria Douglas Reeve, who joined Richard in reporting "Safer Cities" under the direction of Kate Parry, our senior editor for public interest, found similar truths and have applied them beyond the project as well.
Kay just won a national award from the American Association on Aging for a body of 1995 work. It focused not on the dry public policy debate about Medicare and Social Security, but revealed the real concerns in the lives of an aging population and those who take care of them.Linda and Maria applied the lessons of "Safer Cities" to a Reinventing Welfare project that got beyond the often-disingenuous speechifying of the usual suspects to look into the lives of those on welfare. What really works and what doesn't became clear to our readers as they looked at the issue from the recipient's point of view.
Now our debate, abetted by the editing and reporting team that created "Safer Cities," is not whether to do more civic journalism but how to do it better and more comprehensively. As editors and reporters, we're applying some lessons of "Safer Cities" to our 1996 work. What is emerging is a template of a new way of doing journalism:
Voices: What do the people who are
involved or affected
(especially by emerging public policy) think, believe or want? Let's
hear their voices and
see who they are in photos.
Action: What can we do to
link people to
take action? Make phone calls, join groups, make links between
groups.
Polling: What baseline research -- our own or someone else's -- can
give us an understanding of how people truly feel about an issue? We can
then base our reporting on fact, not
speculation.
Outside: Enough
navel-gazing. What connections can we make to extend our resources, build bridges and create better and more impactful reporting? Our work with Wilder Research
Foundation and KARE-TV on "Safer Cities" did just that.
Inside: Civic
journalism and restructuring have come together at the Pioneer Press to produce a new job, Reader Advocate, whose mandate is to work to multiply the amount and kind of reader feedback
in the newsroom.
Daily Integration: This is the
hardest-to-apply lesson,
breaking old habits of double-arms-length-just-report-the-facts
journalism. We're applying "Safer Cities" lessons to the stories of the
day -- an education-vouchers series coming up
in January, for instance -- and in so doing, we hope to create new
habits. The specific crime and safety findings from "Safer Cities" will
be incorporated into our new Public Safety coverage, set to debut in February. It includes a weekly package of able-
to-act-on information for readers in addition to our daily attempt to provide the context readers tell us they want on crime and safety issues.
It also examines three 1994 election projects: "The People's Voice" in Boston; the "Voice of the Voter" in San Francisco; and "Front Porch Forum" in Seattle. All of these partnerships are building on their experience for the 1996 elections.
To order, call the Pew Center, 202-331-3200. There is no charge for the first copy. Additional copies are $2.95 per copy for postage and handling.
"Civic Journalism" Video. This 33-minute production, narrated by syndicated columnist and commentator Hodding Carter III, outlines the philosophy and some of the techniques of civic journalism. The video shines a spotlight on two of the most time-tested civic journalism efforts, which combine public participation with old-fashioned shoe-leather reporting. In Charlotte, N.C., journalists have linked arms to understand the problem of crime and to spark a debate about solutions in the community. In Wisconsin, a statewide effort, spearheaded by media partners in Madison, has again and again engaged citizens in such issues as health care, teen concerns and the state budget.
The video comes with a study guide and the script. To order, call 1-800-345-9556. The cost is $11.95 each for dubbing, packaging and postage. Master or Visa cards are accepted.
The James K. Batten Symposium on Civic Journalism. This Sept. 13, 1995, symposium of top editors and broadcasters launched the annual $25,000 James K. Batten Award for Excellence in Civic Journalism. Available are a published 32-page transcript of the proceedings and an hour-long video of the half-day symposium, which featured David Broder, Washington Post political correspondent, as keynote speaker; and of the awards dinner, which featured Hodding Carter III as the keynoter.
To order, call the Pew Center, 202-331-3200. There is no charge.
The Pew Center, through its Citizens Election Project, hopes this 24-page report will help the news media better understand what Americans are concerned about and thus what the real issues of the campaign are. The following is a summary of the report's conclusions.
This citizen view of the union is significantly different from 1992, the last presidential election year. At that time Americans forcefully lashed out at the "political system" with raw, unmitigated anger. Now people seem to be in a more reflective, introspective mood -- questioning what is happening around them, fearful of what the future holds, ambivalent about what should be done.
Americans with whom we talked are struggling. Questions abound about economic opportunity and security and the future of the American Dream. And uncertainty exists about how the nation can address its fundamental challenge of eroding families and values in American life.
The questions that people are asking themselves are just beginning to take form. They have important implications for basic relationships within society, the nature of personal responsibility, and the role of government, news media and other institutions.People are clear on their common concerns, but they're unsure about how to act on them or are torn over what to do. They acknowledge that part of the problem has been their own failure to become involved.
As election '96 approaches, these citizen voices suggest that Americans are searching for a new kind of leadership. They believe that such leadership must apply not only to politicians, but to news media, citizens, and others. People argue that basic changes must occur in how individuals and institutions act if American is to set the right course for the future.
America's Struggle Within is organized in four sections. Following the Introduction above are A Nation Off Course, which explores the challenges that Americans see for the nation. Can We Act?, which looks at the role of the news media, political leadership and citizens in the state of the union. Nothing Will be Easy or Quick is a brief conclusion that helps frame people's expectations about change. Commentary by The Harwood Group explores the report's observations and its implications, drawing on previous Harwood Group studies for context.
To order a copy, call Kathleen FitzGerald at the Pew Center, 202-331-3200.
Los Angeles, CA
Modesto, CA
San Diego, CA
San Francisco, CA
Jacksonville, FL
Miami, FL
Tallahassee, FL
Tampa, FL
Orlando, FL
Davenport, IA
Des Moines, IA
Mason City, IA
Claremont, NH
Laconia, NH
Nashua, NH
All of the state's commercial and public television stations broadcast a "roadblock" one-hour town meeting on the night of Dec. 6. The conversation continued on public television and radio stations the following night for 90 minutes. The broadcasts followed extensive coverage of the growth issues in the days preceding the summit, in the state's daily newspapers, on radio talk shows and in both special and regularly scheduled television news programs. The process continued Dec. 8, with two hours of discussion on many of the state's radio stations and an Internet chat with Gov. Mike Leavitt that drew so many people the computer system crashed.
Utah's unprecedented effort to come to grips with growth problems began in July when Leavitt and legislative leaders announced their plan to engage citizens in the three areas "to create an environment that leads to legislative solutions."
Three separate working groups, charged with writing plans to deal with growth, were appointed -- a Republican group, a Democratic group and one of local government officials. Three days of hearings were held in November so citizens could provide input. Additional public comments were solicited through the mail and on a World Wide Web site.
Proposals from the working groups were drafted then made public in late November and published as special inserts in Sunday newspapers Dec. 3, two days before the summit. The Salt Lake Tribune and Deseret News, the morning and afternoon newspapers published in the state capital, as well as smaller dailies around the state, carried extensive coverage and analysis of the competing plans.
For the fiercely competitive Salt Lake television stations, seen all over the state through cable, agreement to suspend normal network programming for a prime-time hour was a tough sell. Janice Evans, assistant news director of CBS affiliate KUTV said, "If you're in television today, you know that local is where it's at. We didn't want to cross the line but we wanted to be community-minded. . . We saw this, and I guess the other stations did too, as an opportunity to serve the community."
KUTV not only carried the "roadblock" program, it did three half-hour news specials, including its own town meeting, the night before the official version. "The summit agenda gave a focus to stories on growth we had been wanting to do," Evans said.
The broadcasters solved their competitive problem by agreeing that each station's news department would contribute one short documentary segment to the program to frame the issues. To avoid disputes over which station's anchor team would host the program series, they approached the Pew Center. I was pleased to be the moderator.
About 600 Utahans attended the town meeting in person on the first night, another 300 were at the second night's meeting while news stories generated by the summit dominated the front pages of the dailies for the entire summit week. Radio talk programs centered on the summit issues for much of the week as well, although one Salt Lake City talk jock used it as a target, calling the summit, "Just a big waste of electricity."
Leavitt, state senate president Lane Beattie and other officials who appeared on the TV town meeting were pleased by the turnout. "I think we finally found a way to get people's attention," said Leavitt.
Poll Watch aims to look more closely beneath the surface of the hundreds of polls released every election year and to educate the media and the public about survey research evaluation. The project will be led by Research Center Director Andrew Kohut and survey analyst Margaret Petrella. Poll Watch reports will be distributed to CEP's media partners, major news organizations, and an extensive mailing list. Reports will also be available on the Research Center's home page at http://www.people-press.org.
Whatever the outcome of the 1996 presidential campaign, the Citizens Election Project, an undertaking of the Pew Center and the University of Maryland's College of Journalism, has already demonstrated ways of covering politics that may help restore voters to their rightful place in the process. To the extent that the CEP becomes a model for others, it may also help restore some of the public's flagging confidence in political journalism.
Highlights of current activities:
A new Iowa partnership that joins the Des Moines Register, Iowa Public Television, the Iowa Communications Network, and the Iowa Department of Education is conducting a series of video conferences between high school students and the presidential candidates who are seeking the votes of delegates to the stateÕs nominating caucuses in February.
The other CEP partnership in New Hampshire -- among the Boston Globe, NPR station WBUR and WABU-TV -- has been covering the voters of Derry, N.H., as they work their way through the intense campaigning that leads up to the state's primary, Feb. 20. The partners have conducted focus groups with Derry voters and a number of candidate forums.
The media organizations will also jointly interview the candidates about the issues and sponsor televised candidate forums centered on voters' concerns.
"This builds on the citizen-oriented coverage that The Observer worked to produce for our readers in the 1992 national elections -- and other elections since," said Observer Editor Jennie Buckner. "We're pleased that so many media organizations in this state are serious about focusing on the issues of most concern to North Carolinians. We'll make sure we explore where the candidates stand on those issues." The six newspapers, five commercial TV stations, UNC-TV (public television) and several public radio stations will continue to pursue other political stories separately, including candidate profiles, additional interviews and campaign developments. In most cases, a commercial TV station also is working with the partnershipÕs newspaper in its area to provide additional issues coverage locally. The Charlotte Observer, for example, is cooperating with WBTV (Charlotte), and The News and Observer is working with WTVD (Durham).The Poynter Institute for Media Studies of St. Petersburg, Fla., is advising the partnership. The Pew Center for Civic Journalism is providing funding in support of UNC-TV's efforts.
Other members of the "Your Voice, Your Vote" partnership are:
Newspapers: The Asheville Citizen-Times; The
News &
Record of Greensboro; the Fayetteville Observer-Times; and the
Morning
Star of Wilmington.
Television stations: WGHP, High
Point; WLOS,
Asheville; WWAY, Wilmington.
Public radio stations:
WFAE-FM, Charlotte; WFDD, Winston-Salem; WTEB-FM, New Bern;
and WUNC-FM, Chapel Hill.
The partners have conducted a random telephone survey of 300 residents and invited 70 to participate in the year-long project. At their inaugural meeting Nov. 28, participants were asked to complete a survey and they brainstormed the top issues facing the county. They overwhelmingly ranked education first, followed by a decline in values and morality, the budget deficit and health care. Future plans call for a statewide poll and community forums.
To the surprise of managing editor Jeannine Guttman, the participants thanked the media partners for asking what they thought of the issues. "I was completely blown away by this meeting," she said. "If I didn't know I was in a country that had a democracy, I would have thought I wasn't," she said, commenting on the sense of loss the participants expressed. "They're really in a lot of pain."
The project will try to identify why the region has nurtured such strong anti-government, anti-social movements and help citizens more constructively engage in their communities. The newpaper plans to train civic journalism interns who will report in the two towns, help set up community forums and encourage citizens to write commentary in the paper. The project will involve talk-radio audiences in the discussion and use Cox Cable to broadcast community forums. The newspaper also will try to use its home page to reach citizens, including many militia groups who communicate via the World Wide Web, and publish highlights of on-line chats.
They also plan to give 20 young people disposable 35 mm cameras to make photo essays of their day-to-day lives that would be used in the newspaper, on television and as part of the summit.
Under the direction of Rick Thames, the paper's new Public Editor, The Observer proposes to conduct eight to 10 demonstrations of "daily" civic journalism. The paper envisions these demonstrations coming off daily news developments or ongoing conversations in the community and they would include such civic journalism techniques as citizen deliberation, polling, "listening posts," focus groups and televised town forums. Ultimately, the lessons learned will be published in a "best practices" guide.
After developing a successful election project in 1994 and working together last year on a multi-billion dollar transit vote and votes on two local tax measures, the partners plan to try to give citizens input on several national and regional issues, including the campaigns for president and governor, and tax measures for schools, housing, parks and transit.
By Bill Berlow, Deputy City Editor, Tallahassee Democrat
A few weeks after the Oct. 17 referendum there was very little follow-up at the school-district level. In fact, one district administrator, asked what happens next, told us, "Nothing." It struck me that none of the major players on either side of the sales-tax issue was really carrying on a dialogue of any sort. I had a sense that there may be an opportunity to do some kind of civic journalism story, but my thinking was quite vague and unformed. After some brainstorming with others, reporter Marlo Roache and I developed a common-interview framework that was designed specifically to identify what four of the key players in the debate agreed on -- where they shared common ground. Obviously, each interview varied somewhat, but each of the activists was asked the same questions, in the same order. On one side, they included a parent-critic of the school district and the leader of the group that catalyzed the sales-tax opposition; on the other, a parent who led the campaign to pass the tax and the school board chairman.
How do I think it worked? Frankly, I was thrilled with the outcome. Granted this was an unusual set of circumstances in that there was really no dialogue, and obviously no movement toward a solution to the problems the sales-tax debate laid bare. So the newspaper was truly able to serve an important role, by facilitating dialogue where there was none.
In developing the interview questions, it was clear to Marlo and me that this was, indeed, a different kind of journalism. Rather than seeking the points of disagreement and conflict, we were consciously doing exactly the opposite.
"As a reporter on this project, I was excited by the fact that this wasn't business as usual," Marlo said. "I had talked to many of these key players before and was very clear on where they disagreed on a number of issues. But as I reported on the common ground piece, I was encouraged by the fact that these people actually agreed on a number of very fundamental issues. Once I discovered that, I had to look at my role as a reporter in a slightly different way.
"I decided to tell the story in such a way as to highlight -- for the public and for the key players themselves -- where their views merged. I think most people who read the article appreciated the sense of commonality the story brought. Now whether they decide to act upon it, that's another story altogether."
What emerged was perhaps not revolutionary -- the common ground the four people shared was a belief that we need to do a better job teaching the basics to school kids -- but it showed that there were some important educational values they shared. That was significant because there had been so much vitriolic rhetoric during the campaign that many people -- the interviewees included -- may have been surprised that there was any common ground at all between the pro- and anti-tax camps. What can we learn from this story? A few things, I think:
While it's not always a substitute for traditional interviewing and reporting techniques -- it is, after all, important to tell readers about conflict and disagreement on public-policy issues -- we might do well to consider this as a supplementary device. Why, for example, shouldn't we also try to determine where major players (or just plain folks) agree on an issue of public concern? It's second-nature -- for the players as well as the journalists -- to identify their areas of disagreement; it's harder to find the common ground. If we can help facilitate that process without abandoning our traditional responsibilities, then it can only promote further and deep er examination of the issues. Nothing but good can come from that.
This approach forced Marlo and me to re-examine our roles as journalists. Rather than just giving people information, we were creating opportunities through our story for a dialogue where there had been none. I'm firmly convinced that our story, coupled with "The Public Agenda"'s independent effort, were the only things that brought the two camps together to discuss the future of our schools.
Finally, I think we were able to show that civic journalism isn't pandering -- that it is, in fact, good journalism. Marlo's story was reported and written in four working days, including four interviews, each an hour and a half to two hours in length. The story included other reporting as well.
From a personal perspective, it was invigorating and meaningful, in that I felt we were, if you'll excuse the clicheŽ, truly making a difference. As I told Marlo after the story ran, we led the horses to water; now it's up to them to decide whether or not to drink.
For many, the series was a rude awakening, said the projectÕs community coordinator, Charlene Price-Patterson. For others, it was a call to action. Countless times, Patterson said, people told me, "I didn't know things were like that in Charlotte."
Still, many problems remain and, in some of the communities, violent crime continues to post double-digit increases.
by Charlene Price-Patterson, Community Coordiantor, "Taking Back our Neighborhoods"
Before we wrapped up our series, we wanted to provide something long lasting for the people in the communities. So, the Observer's Editorial Board, working with a group called Grassroots Leadership and with Central Piedmont Community College, organized a two-part leadership training program. On Oct. 28, we sponsored a bus tour of all nine neighborhoods for 42 residents. The tour gave the participants a chance to see firsthand each neighborhood, and a spokesman from each area served as a tour guide, talking about the battles the neighborhood had won or lost. Each neighborhood had a lesson to share. It was a wonderful networking opportunity.
Part two of the program involved a day-long leadership workshop held at the college Nov. 11. Residents got training in role playing, resolving conflict, running effective meetings, action planning and other skills. And 120 officials and community leaders from Charlotte participated in the luncheon. Many of the participants were struck by the similarities of their neighborhoods. Said Seversville resident Catherine Simpkins: "We're all working for the same purpose Ñ to make Charlotte a healthier place to be in." "What surprised me was that so many people stayed until the end of the day and then asked for more," said Maria Henson, the editorial writer and columnist who helped oversee the effort. "They seemed to find real value in it. That's what made me feel good."
Henson said the paper had some reservations in embarking on the program. "We had some shakiness all the way through because itÕs not our normal venue."
However, she said other organizations, not The Observer, did the leadership training. The paper is hoping that, in the future, other groups will pick up the ball and carry on the effort.
The project partners several major print and broadcast news organizations, helping them reconnect to their communities so they can engage their citizens in dialogues that lead to problem solving.
Major partners are the Radio and Television News Directors Foundation, Knight-Ridder Inc. newspapers, and The Poynter Institute for Media Studies. The Tides Foundation of San Francisco administers the project.
The Pew Center works closely with news organizations in developing civic journalism initiatives, in evaluating these projects and in training journalists in the techniques of civic journalism.
The Pew Charitable Trusts are a group of seven individual charitable trusts established between 1948 and 1979 by two sons and two daughters of Joseph N. Pew, founder of the Sun Oil Co., and his wife, Mary Anderson Pew. The Trusts, a national and international philanthropy with a special commitment to Philadelphia, support non-profit activities in the areas of conservation and the environment, culture, education, health and human services, public policy and religion. Through their grant making, the Trusts seek to encourage individual development and personal achievement, cross-disciplinary problem solving and innovative, practical approaches to meet the changing needs of society.